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Responsible gaming

Pinup Casino believes gaming should be fun — not stressful. Our responsible gaming tools and guidelines are here to keep you safe and happy.

18+ Only Set a Time Limit Budget Control Self-Exclusion Feature

What is responsible gaming and why does it matter

At Pinup Casino, we believe responsible gaming is more than following rules — it's a smart habit that protects both your enjoyment and your financial wellbeing. Problems begin when online gaming crosses the line from entertainment into compulsion. That's why we are committed to giving every player a mindful, controlled, and genuinely enjoyable gaming experience.

Thousands of players across Bangladesh enjoy their time on Pinup Casino every day. But sometimes it can be hard to notice when gaming starts to go too far. On this page, we will walk you through what to watch for — the warning signs to be aware of, the protection tools available to you, and where to get help if you need it.

Responsible gaming doesn't mean stopping altogether. It means enjoying yourself within set time and spending limits. Pinup Casino is here to help you establish those limits and stick to them.

Our commitment: Pinup Casino never encourages gambling addiction. We always put our players' wellbeing and family happiness first.

Our safety tools

Pinup Casino provides a range of effective tools to keep players safe. You can access these tools at any time from your account settings.

Deposit limit

Set a maximum daily, weekly, or monthly deposit limit. Reducing a limit takes effect immediately; increasing a limit takes effect after 7 days.

Time Limit

Set a daily or weekly limit on how many hours you play. Once you reach that limit, the system will automatically end your session and send you a notification.

Loss Limit

Set your own loss limit — the maximum amount you're willing to lose within a given period before stopping. It's the simplest way to keep your losses under control.

Cooling-Off

Temporarily close your account for anywhere from 24 hours to 6 weeks. During this period, you will not be able to log in or make deposits.

Reality Check

Pop-up notifications sent at set intervals — reminding you how long you've been playing and how much you've spent.

Self-Exclusion

Permanently stop gaming for 6 months to 5 years. This decision is final and cannot be reversed before the period expires.

Signs of Problem Gaming

Problem gaming does not always appear all at once — it builds gradually. If you notice any of the following signs in yourself or someone you know, it is time to take them seriously:

Financial signs

  • Placing more bets to try to recover lost money
  • Spending savings or emergency funds on gaming
  • Failing to pay bills or debts
  • Borrowing money from family or friends

Behavioral signs

  • Lying to family about your gaming activity
  • Being unable to stop playing when you want to
  • Neglecting work, family, or studies to spend time gaming
  • Feeling restless or irritable when unable to play

Social Signs

  • Withdrawing from friends and family
  • Relationship problems caused by gaming
  • Skipping social events to game instead
  • A tendency to hide gaming activity from others

Psychological Signs

  • Needing to place larger bets just to feel the same excitement
  • Feeling depressed or guilty after a loss
  • Using gaming to escape life's problems
  • Repeatedly trying and failing to cut back on gaming
Important: If you identify with three or more of the signs above, please contact our support team or use the self-exclusion feature.

How to Use the Self-Control Tools

Activating safety tools at Pinup Casino is quick and easy. Just follow the steps below:

  • 1
    Log in to your account — Click on your profile icon at the top right.
  • 2
    Go to the "Responsible Gaming" menu — You will find this section inside Account Settings.
  • 3
    Choose Your Preferred Tool — Deposit limit, time limit, loss limit, or self-exclusion.
  • 4
    Set Your Limits — Enter the amount or duration and click the "Confirm" button.
  • 5
    You will receive an email confirmation — Once the change takes effect, a notification will be sent to your registered email.

Important Guidelines on Self-Exclusion

Self-Exclusion is the most powerful protection tool available. Once activated, your account cannot be reopened under any circumstances until the chosen period has ended. If you attempt to create a new account, the system will automatically detect and block it.

6 Months

Short-Term

Suitable for a light break

1 Year

Medium-Term

To regain control

3 Years

Long-term

Applies in serious cases

5 Years

Maximum Duration

When You Need a Permanent Solution

Self-Assessment: Is Your Gaming Under Control?

Answer the following questions honestly in your own mind. This is purely for your own self-awareness — no information is submitted or shared.

1. Did you spend more on gaming than your budget allowed last month?

Yes, sometimes No, never Often

2. Has gaming had a negative impact on your family life or work?

No Once or twice Regular

3. Have you tried to play more in order to win back money you lost?

No, never Yes, sometimes Almost always

4. Do you find yourself unable to stop gaming even when you want to?

Easily manage to Sometimes feels difficult Rarely manage to
Results Analysis: If most of your answers fall in the second or third option, please speak with our support team or make use of the deposit limit or Cooling-Off features.

10 simple tips for safe and responsible gaming

Follow these tips to build responsible gaming habits at Pinup Casino:

1

Set Your Budget in Advance

Decide how much you are willing to spend per session before you start playing. Do not exceed that limit.

2

Stick to Your Time Limit

Decide on the maximum number of hours you'll play each day and set an alarm or timer to keep yourself on track.

3

Accept Your Losses

Winning and losing are both part of gaming. Don't chase your losses by placing more bets to try to win back what you've lost.

4

Don't make decisions based on emotion

Avoid gaming when you are feeling angry, sad, or stressed. Play only when you are in a calm state of mind.

5

Treat It as Entertainment

Gaming is not a way to earn money. Think of it as entertainment — that mindset keeps the pressure off.

6

Take regular breaks

Take a short break every 30–45 minutes. Get up, stretch, and drink some water.

7

Let Your Family Know

Let a trusted family member know about your gaming habits so they can help keep an eye on you.

8

Don't play with borrowed money

Never gamble with borrowed or loaned money. Only use funds you can afford to lose.

9

Keep other hobbies

Spend time on hobbies and activities outside of gaming — sports, reading, or quality time with family.

10

Do Not Hesitate to Ask for Help

If you feel you're losing control, reach out to Pinup Casino support or a professional assistance organization.

Minor protection — 18+ age limit strictly enforced

Pinup Casino strictly prohibits gaming by anyone under the age of 18. Age verification is mandatory during account registration. Parents should install parental control software on devices used by their children. Please report any suspected underage accounts to us.

FAQ

Yes. Lowering your deposit limit takes effect immediately. However, if you want to increase your limit, a 7-day waiting period applies. This rule is intentional — it is designed to prevent impulsive decisions made in the heat of the moment.

Yes. Any balance remaining in your account at the time Self-Exclusion is activated will be verified and returned to your registered payment method. The support team will guide you through the entire process.

A Cooling-Off period is a temporary pause — from 24 hours up to 6 weeks. Your account reactivates automatically once the period ends. Self-Exclusion, on the other hand, is a long-term commitment — from 6 months up to 5 years — and cannot be reversed before the period expires.

Yes, completely free of charge. All of Pinup Casino's responsible gaming tools — deposit limits, time limits, loss limits, Cooling-Off, and Self-Exclusion — are available to every player at no cost.

Start by talking to them with empathy — avoid blame. Encourage them to reach out to the Pinup Casino support team. If needed, seek help from a professional mental health counselor.

You can still qualify for eligible bonuses while staying within your deposit or time limits. However, no promotional offers will apply during an active self-exclusion period. Your wellbeing always comes before any bonus.

Play safe, stay happy

Responsible gaming is part of our culture at Pinup Casino. Open an account today, set your own safety limits, and enjoy gaming with peace of mind.

Register now Log In
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